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Apple is getting complaints from iPhone 7 matte black customers about the chipped paint. The problem was first reported to 9to5Mac.com. There are even grumbles on Apple’s official support forums.
This is the complaint from one of the customer on Apple’s official support forum:
“I’ve bought my iPhone 7 Plus and after 3 weeks the paint started chipping/peeling near the right speakers. I have contacted Apple care and they asked to send a few images of the problem and after 12 days they told me it is not covered under warranty since it is under cosmetic damage,”
According to testimonies on Apple’s support forums, Apple refused to exchange phones damaged in this way for new ones, claiming its “wear and tear” damage that the warranty does not cover.
Jet Black models seemed to be possibly worrying as well, as the company itself advised it could scratch easily.